Charter Coordinator
417 Bus Line Branch, Casselman, Ontario
At 417 Bus Line, a division of Switzer-CARTY Transportation, we don’t just drive buses; we build communities. Our Eastern Ontario Branches, Roxborough Bus Lines and 417 Bus Line, serve the Ontario and Quebec region, fostering a culture of care, respect, and excellence.
The Charter Coordinator for 417 Bus Line is responsible for coordinating with clients and drivers related to the scheduling of charter trips.
Key Responsibilities:
- Receiving calls from customers, answering all inquiries and explaining rules and regulations regarding drivers hours
- Prepare quotes and contracts for customers
- Confirm details with customers prior to their trip
- Work collaboratively with drivers to ensure they have all up to date information required for their trip, including overview of drivers log
- Prepare and review drivers wages to be submitted to payroll
- Issue and input invoices and receive payments from clients
- Oversee fleet management, ensuring vehicles are prepared, clean and ready for each trip and regular maintenance is scheduled
- Work closely with clients to ensure excellent customer service, including following up on surveys regarding their experience
- On-call for inquiries from clients and drivers on the weekends for the Eastern region branches
- Other duties as assigned
The successful candidate:
- Fully bilingual in English and French, both written and verbal
- Completed high school diploma, post-secondary education an asset
- Minimum of 4 years of dispatching and or administrative experience
- Experience in accounts receivable and or payroll would be considered an asset
- Proficiency with Microsoft Office 365, particularly Word and Excel
- Experience using a dispatching software is an asset
- Comfortable working autonomously and as part of a team
- Can time manage, multi-task, and work in a fast-paced office environment
- Strong problem-solving skills and the ability to handle unexpected situations or challenges with calm professionalism
- Excellent time management, self-regulation, and the ability to prioritize tasks effectively
Schedule:
- Thursday to Monday with a compressed averaging of hours to allow for 1 week off after every 3 working weeks
Salary range: $55,000 – $65,000
Job Type: Full-time
Benefits:
- Comprehensive benefits plan
- Retirement savings plan with matched contributions
- Company events
Work Location:
In-person at 50 Industriel Street, Casselman, Ontario
At SCT, we believe in the value of diversity and creating a supportive, inclusive environment where our colleagues can succeed. If you’re excited about this role but have different working experience from what is listed, please go ahead and apply. You could be just the team member we need! To apply, please send your application to Sophie Cosstick at sophie@roxboroughbus.com
We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.
